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Frequently Asked Questions

Frequently Asked Questions

We’re proud of this beautiful country we live in and are excited to share it with you. People come from around the world to see this amazing place, and we want to ensure you see the best it has to offer. Full Cyrcle Adventures gives you the opportunity to escape the city and see some amazing areas that few have the opportunity to experience. We are passionate about the outdoors and want to share them with you.  Still have questions?  Here are answers to a list of our most frequently asked questions. If you have other questions or concerns, please contact us.

How does the liability waiver work?

A standard waiver and release of liability is required for all participants.  A parent or guardian must complete a liability release for persons under 19 years of age.

We do our best to ensure the safety and enjoyment of all participants, but since these activities involve known and unknown risks, we require all guests to sign the release agreement, assumption of risk statement and liability waiver prior to departure. Waivers are available prior to making your reservation. We advise clients to arrange proper liability and medical insurance, which may include helicopter evacuation.

Guests under the age of 19 must have a parent or legal guardian sign the waiver on their behalf.

Adventure sport activities involve many risks, dangers and hazards. These risks and hazards are outlined in our release of liability waiver which participants are required to sign before participating in an Adventure Sport Activity. This agreement will affect your legal rights should you be involved in an accident.

Do you require a damage deposit? What is the security deposit for?

Yes

A valid Visa, or MasterCard is required for a security/damage deposit, card will be charged an amount of $2500 per incident.  A credit card with valid photo ID on file as a damage deposit required for all adventures.  Without a valid credit card or if we are unable to process the pre-authorization on your credit card, you will not be able to proceed with your booking.  No refunds on day of booking due to invalid credit card pre-authorization.  Please bring a valid credit card with you.  Please note Visa Debit/Mastercard Debit cards are not accepted in Canada as credit cards.

How old do you have to be to drive the UTV? What's the minimum age to be a passenger?

Proof of ID is required, minimum age is 19 years old, a valid class 5 unrestricted drivers license is required for all drivers

We do not have a minimum age requirement for passengers; however, children must be able to sit safely in a seat-belt, or have a car-seat that extends above the child’s head. Most car-seats can be installed in our UTVs. While we have no minimum age, for a child to ride in our UTV’s they must be able to safely wear a helmet and be safely buckled into the seat. Please contact us to verify that your child/children can safely ride with us.

Will I be riding with anyone else in my side by side?

We require a minimum of two people per side by side but they will hold up to four people.  As long as you have two people, you will have the side by side to yourself for the ride.

Can I drive the side by side and can we take turns driving?

Yes

You drive the side by side and follow our guide.  You are more than welcome to take turns driving with anyone that is at least 19 years old and shows a valid driver’s license at check in.

Will there be any stops for breaks during the ride?

Yes

Our guides stop 2-3 times for 5-10 minutes each for everyone to stretch their legs, grab a bite to eat and snap a few pictures.  This is also a great time to switch up drivers if you choose to do so.

Are we required to wear helmets in the UTV? What should I wear?

Yes

Everyone is required to wear a helmet.

Closed toe shoes are recommended, and clothing appropriate for the current weather conditions.

We recommend wearing dark colored clothing that you don’t mind getting dirty or wet.  It’s also a great idea to wear light weight clothing that can dry easily as most people do get wet.  Some will bring a change of clothes to change into after the ride and/or towel to sit on in their vehicle for the ride home.  It can be very dusty so be prepared to get dirty.

An additional layer is recommended on cooler days to stay warm.

For best fit and comfort, we encourage you to bring your own riding gear (including helmet, gloves, goggles, boots, or shoes). Come prepared for the weather.

 

Will we get dirty, dusty or wet?

Yes

Depending on how recent it has rained will determine how dusty or wet it will be. Please check the weather forecast before you come, if it is supposed to rain, or has recently rained you may want to bring a rain coat and rain pants as it can definitely get wet.

We recommend wearing dark colored clothing that you don’t mind getting dirty or wet.  It’s also a great idea to wear light weight clothing that can dry easily as most people do get wet.  Some will bring a change of clothes to change into after the ride and/or towel to sit on in their vehicle for the ride home.  It can be very dusty so be prepared to get dirty.

Do I need to have experience driving a UTV or driving off road?

No

As a matter of fact, 90% of our guests are first time drivers/riders in a side by side.  We do not do anything extreme nor do we have any big hill climbs or thick mud to get you in trouble.

No experience necessary, our UTVs are very easy to learn and drive. All guests are given a vehicle orientation and a familiarization period driving the UTV.

 

Can I bring my pet?

Bringing pets along is not recommended; however, we are always happy to discuss. Please contact us before you book to discuss accommodating your pet.

Will we see any wild animals?

Maybe

There are many animals in this area, however we can never guarantee you will see a wild animal. Most notable animals in the area include: deer, moose, bears, bobcats, mountain lions, rattlesnakes, coyotes, rabbits, eagles and hawks, among others.

Do I get to drive the boat?

No

All boat charters have a captain provided.

What's included in my boat adventure?

We provide life jackets for everyone on board.

We include surf boards, wakeboards, water toys, etc. upon request.

Please be sure to inform us as to what activities or water toys you would like us to bring along for your adventure as room is limited.

What’s Included:

      • Life Jackets
      • Surf Boards
      • Wake Boards
      • Water Toys 
      • The Captain of course
What should be bring on my boat adventure?

For best fit and comfort, we encourage you to bring your own safety gear plus listed below

      • Life Jacket (For your best fit & comfort)
      • Personal Surf/Wake Board
      • Light backpack (optional)
      • Towels
      • Bathing Suit
      • Sunglasses, sunscreen, hats, etc.
      • Water / drinks
      • Snacks and/or lunch
Do I have to wear a life jacket?

We supply lifejackets for each passenger on board.

We strongly recommend all passengers to wear the life jacket while on board.

You are welcome bring your personal life jackets for best fit and comfort.

Do you have life jackets for children?

We do have a limited supply of kids life jackets and if you have small children we recommend you to bring thier own life jackets to ensure a proper fit.

Feel free to contact us to see if we have what you need.

Can I bring a cooler and snacks onto the boat?

Yes, we allow you to bring any food on the boat along with a cooler to store it in. We do not provide coolers.

Can we drink alcohol on the boat?

Drinking on the boat is illegal! If you get caught you could be fined.

The rules of the water are the same as those on the road. There is no open alcohol permitted.

What happens if there is bad weather?

Please come prepared for your adventure as per weather conditions.

Our Adventures will run in almost any weather unless it is unsafe to due so due to high winds or lightning.

We do our best to watch the weather and inform all guests’ if your tour will be cancelled due to unsafe conditions.

Reservations, Payments & Cancelations?

Reservations are required for all adventures and rentals.  To book your reservation please click the BOOK NOW tabs and fill out all information required to guaranty your reservation booking.

100% Payment will be charged to your credit card at the time of your booking as we use a booking service for all our adventures and rentals.

Excluded from our packages are the following fees. 5% GST, 6% Processing Fees, $25 Fuel Surcharge & Gratuities.

We only accept Visa & Mastercard for payment, please contact us directly if you want to book using cash.

If you must cancel, we require a minimum two weeks notice. Cancellation within those two weeks we charge 50% of the cost. Cancellations within 48 hours of your are charged the full 100% of your booked reservation.

A 15% administration fee will be applied to all cancellations.

We understand that there may be unforeseen circumstances preventing a guest from coming, if we are able to re-book your spots prior to your trip, and/or move you to another day we will do our best to accommodate your alternative dates. We will still be required to charge as per your original booking date if you move your booking within the cancellation period. Please CALL AND EMAIL US if you need to cancel.

 

Do you serve meals?

No, but custom arrangements can be made for catering meals. We also allow guests to bring along their own food or non-alcoholic beverages, we generally have extra room in our coolers.

Contact us for more information.

 

Are restrooms available?

Restrooms are available at our main office, some remote areas on the trails have an outhouse, restroom facilities available at some boat launch areas, we have a toilet on board the boat in the head as well.

 

What types of payment do you accept?

We accept Cash, Visa & Mastercard.

 

Check Out Our Adventures

Have a look at our adventure options, if you don’t see something there that works for you, contact us and we’ll be happy to talk about scheduling something perfect for your next adventure.

Full Cyrcle Adventures is your one stop adventure company in Kelowna.

Contact us today to ask how we can make your next adventure unforgettable!

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